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Post Office was ‘very badly run and messy’, says former chair

Neil McCausland criticises business and tells inquiry Horizon IT system was ‘clunky and creaky’

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A former chair of the Post Office has described the business as “very badly run and messy” and criticised the Horizon IT system as clunky, creaky and badly in need of replacing.

Neil McCausland, a senior independent director and interim chair of the Post Office between 2011 and 2016, heavily criticised the state of the business and its IT set-up at the public inquiry into the Horizon scandal on Monday.

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