It disconnected my mobile number and I was left without it for nearly a month
When O2 transferred my pay-as-you-go phone service to a pay-monthly contract, an agent wrongly deactivated the number. It says the number will be given away to another customer if they can’t fix the issue within 30 days. I’ve had the number for more than 20 years, since I was 13. Over three weeks I’ve spent nine hours on 14 phone calls with at least 20 people on different continents, none of whom seem to be able to communicate with each other.
Each time I call I have to start from scratch. I’ve submitted a formal complaint but had no response. The ombudsman can’t step in until eight weeks have passed, by which point it’ll be too late because my number will be permanently lost.
