A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
Japan is celebrated for its exceptional levels of customer service. But the behaviour of a growing number of customers and clients leaves a lot to be desired.
The rise of the abusive consumer has prompted authorities in Tokyo to introduce the country’s first ordinance – a locally approved regulation – to protect service industry staff from kasuhara – the Japanese abbreviated form of “customer harassment”.
