Use of online tools rather than face-to-face consultations has led to misdiagnoses, missed illnesses and delayed care
Patients have died after describing their symptoms to a GP in an online form rather than at a face-to-face consultation, the NHS’s safety investigations body has revealed.
Online consultations with GP surgeries involve risks to patients’ safety and have led to sometimes serious harm and even death, an investigation by the Health Services Safety Investigations Branch (HSSIB) found.
